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Who is this guide for?
This guide is for 13L Game players who need help with a deposit, withdrawal, password, bank detail or game round.
How to contact 13L Game customer care
- Log in and tap Mine (bottom right).
- Tap Live Support, or the headset icon on the login, deposit and withdraw screens.
- For a specific problem, open the Self Service Center and pick the matching form.
- Give your UID, the time of the issue, the amount and the UTR/reference number.
- Attach a screenshot with your PIN, OTP and full card number hidden.
- Use Progress Query to follow up instead of opening many new tickets.
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These buttons open the 13L Game site and may be affiliate links. We are not the operator. 18+ only.
13L Game Self Service Center options
| Option | Use it when | Our guide |
|---|---|---|
| Deposit Not Received | Money left your bank but is not in Cash Balance | Deposit not received |
| Withdrawal problem | A withdrawal is pending, failed or returned | Withdrawal problems |
| IFSC Modification | You entered the wrong IFSC code | Withdrawal |
| Change bank name | Bank name is wrong in your withdrawal account | Wallet |
| Change ID Login Password | You want a new login password | Forgot password |
| Game Problems | A round froze, did not settle or looks wrong | Game history |
| Online customer service | Anything not covered by a form | — |
| WINGO WIN STREAK BONUS | Claiming the Wingo streak promotion | Lottery games |
| Change UPI account | Updating your UPI withdrawal ID | UPI account |
| Add a new USDT address | Adding a crypto withdrawal address | USDT address |
| Progress Query | Checking the status of a request | — |
What to include in a support request
- UID from the Mine page.
- Date and time of the deposit, withdrawal or game round.
- Amount and method (UPI, bank card, USDT).
- UTR / reference number or transaction hash.
- A screenshot with sensitive details covered.
A complete first message usually gets resolved faster than several short ones.
Is there a 13L Game customer care number?
The app screens we reviewed show in-app Live Support, Online customer service and self-service forms — not a public phone number. Numbers posted on YouTube comments, Google Maps listings or social media claiming to be “13L Game customer care” are a well-known scam route. They ask for remote access, OTPs or a “refund fee”. Use only the support buttons inside your logged-in account.
Which Telegram bot does the app link to?
The Promotions screen advertises a Telegram bot, @GAME13L_BOT, for gift codes and instant customer service. Open it only from the link inside the app, check the exact username, and remember that real support never asks for your password, OTP or UPI PIN.
When will support reply?
Response times depend on volume. Deposit claims are usually checked against the payment provider, and withdrawal reviews can take up to the stated 24 hours or longer. If there is no reply, add details through Progress Query rather than submitting duplicates.
Frequently asked questions
How do I contact 13L Game customer care?
Open Mine → Live Support, or use Online customer service in the Self Service Center.
Does 13L Game have a customer care phone number?
We did not find a public phone number in the app. Use in-app support only.
How do I complain about a missing deposit?
Use Deposit Not Received in the Self Service Center with your UTR and payment screenshot.
How do I change my bank IFSC on 13L Game?
Use IFSC Modification in the Self Service Center.
Can 13Lgamess.in.net fix my account?
No. We are an independent guide and cannot see or change 13L Game accounts.
Is @GAME13L_BOT the real 13L Game Telegram?
It is the bot advertised inside the app’s Promotions screen. Always open it from the app link.
Key takeaways
The short version of this page. For the full picture, start at our 13L Game guide homepage.
- Use Mine → Live Support or the Self Service Center.
- Pick the matching form — Deposit Not Received, Withdrawal problem, IFSC Modification and more.
- Include UID, time, amount and UTR in your first message.
- Track requests with Progress Query.
- There is no public phone number — “customer care numbers” online are scams.
